Privacy Policy

Effective Date: 10 Feb 2026

At Fragzee, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following types of information:

a) Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment gateways)

b) Account Information

Login credentials (if you create an account)
Order history
Wishlist or saved items

c) Technical Information

IP address
Browser type and version
Device type
Time zone
Pages viewed and browsing behavior

d) Communication Data

Messages sent through contact forms, chat, WhatsApp, or email
Customer service inquiries

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

We use the information collected for the following purposes:

To process and fulfill your orders
To provide shipping and delivery services
To communicate order updates and confirmations
To respond to customer support requests
To improve our website, products, and services
To send promotional offers and marketing communications (only if you opt-in)
To prevent fraud and enhance website security
To comply with legal obligations under applicable Indian laws

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience
Deliver relevant advertisements

Cookies are small text files stored on your device. You may disable cookies in your browser settings; however, some features of our website may not function properly.

We may use tools such as Google Analytics, Meta Pixel, or similar tracking technologies to better understand visitor behavior.

4. Third-Party Services

We may share your information with trusted third-party service providers to operate our business effectively, including:

Payment gateways (Razorpay, PayU, Stripe, etc.)
Shipping and logistics partners
Email marketing platforms
Analytics providers
Advertising platforms

These third parties are authorized to use your information only as necessary to provide services to us and are obligated to protect your data.

We are not responsible for the privacy practices of third-party websites linked on our site.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

Unauthorized access
Misuse
Alteration
Disclosure
Loss

Our website uses SSL (Secure Socket Layer) encryption to protect sensitive information during transmission.

While we strive to use commercially acceptable means to protect your data, no online transmission or storage system can be guaranteed 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce our agreements

Once no longer required, your data will be securely deleted or anonymized.

7. Customer Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (subject to legal requirements)
Withdraw consent for marketing communications at any time
Lodge a complaint with a regulatory authority if you believe your rights have been violated

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after updates constitutes acceptance of the revised policy.