Terms of Service

Effective Date: 10 Feb 2026

Welcome to Fragzee. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

You must be at least 18 years old to use this website.
You agree to provide accurate, complete, and current information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) unless otherwise specified.
Prices are subject to change without prior notice.
We reserve the right to modify or discontinue products at any time.
Payment must be made in full at the time of purchase through our approved payment methods.
We use secure third-party payment gateways. We do not store your full payment details.
In case of pricing errors, we reserve the right to cancel orders placed at incorrect prices.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and specifications are accurate.
However, we do not guarantee that product descriptions or other content are error-free, complete, or current.
Product colors may vary slightly due to screen settings and photography.
Fragrance preferences are subjective, and scent perception may vary from person to person.

If a product received is materially different from what was described, please contact us at fragzeeperfumes@gmail.com.

4. Order Acceptance and Cancellation

All orders placed are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:
- Suspected fraud
- Payment issues
- Incorrect pricing
- Stock unavailability
If your order is canceled after payment, a refund will be processed to your original payment method within 5 to 8 BUSINESS DAYS.

Order confirmation does not constitute final acceptance; it confirms that we have received your order request.

5. Shipping and Delivery

We aim to process and dispatch orders within 3 to 4 BUSINESS DAYS.
Delivery timelines may vary depending on your location and logistics partners.
Shipping delays caused by third-party courier services, weather conditions, or unforeseen events are beyond our control.
Customers are responsible for providing accurate shipping information. We are not liable for delivery failures due to incorrect addresses.

Risk of loss transfers to the customer upon successful delivery.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

General conditions may include:

Products must be unused and in original packaging.
Return requests must be made within 2 days of delivery.
Refunds will be processed within 5 BUSINESS DAYS after inspection and approval.
Shipping charges may be non-refundable unless the return is due to our error.

Certain items (such as opened perfumes) may not be eligible for return due to hygiene and safety reasons.

For assistance, contact fragzeeperfumes@gmail.com.

7. Prohibited Uses

You agree not to use our website for:

Any unlawful purpose under Indian law
Fraudulent transactions
Violating intellectual property rights
Uploading viruses or malicious code
Harassment, abuse, or harmful conduct
Attempting unauthorized access to our systems
Scraping or data mining without permission

We reserve the right to terminate your access if you violate these Terms.

8. Intellectual Property

All content on this website, including but not limited to logos, product names, images, designs, text, and graphics, is the property of Fragzee and protected under applicable intellectual property laws.

You may not reproduce, distribute, or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

Fragzee shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability for any claim shall not exceed the amount paid by you for the product in question.
We are not responsible for allergic reactions or sensitivities. Customers are advised to review ingredient information before use.

Use of our website and products is at your own risk.

10. Indemnification

You agree to indemnify and hold harmless Fragzee, its owners, employees, and affiliates from any claims, damages, or expenses arising out of your breach of these Terms or misuse of our website.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.